The miscellaneous ramblings and thoughts of Dan G. Switzer, II

Oh no! Outlook crashing on ntdll.dll! Whew, problem fixed!

So I woke up this morning and Outlook had crashed on me. Every time I'd try to restart Outlook, I'd get the same crash error—even rebooting didn't help. The error was in the ntdll.dll.

I figured maybe there as something in my POP3 account that Outlook was having problems reading, so I snagged a tool to allow me to read the headers and delete messages. In my POP3 account were some messages with some Shift-J encoding—so I thought for sure that was the cause of the crash. However, even after deleting those messages I was still getting crashes.

After over an hour of troubleshooting, I was getting pretty frustrated. I figured at this point it was either some Windows Update that installed itself or a add-on causing the issue.