Basically if you're running Windows and you need tech support from me, I point you to an executable on my site and it gives me VNC control over your system. What this means is no more 30min tech support sessions with relatives walking them through the process of troubleshooting a faulty device driver or some other obscure problem over the phone ("what do you see now?"). No matter what computer they're working on you send them to a URL and take control of their system remotely and let them watch how you fix it. And if you want to take it a step further and preserve the solution as a movie so they can reference it later, use this cross-platform VNC2SWF screen recorder (like camtasia only for a VNC session).
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