Samsung TV randomly power off and on
For Christmas this year, the big family gift was a new Samsung PN58B860 58" Plasma TV. Our old TV worked fine, but with the baby on the way I we wanted try and reclaim some living room space—much of which was being taken up by our old Mitsubishi 55" rear projection TV.
We absolutely love the picture, but from day one we started running into a problem with the TV in which it would just randomly power off and then immediately back on. I went through a battery of tests trying to determine if it was a power issue, cable issue, etc. I tried replacing the HDMI cable, hooking the TV up directly to the cable, changing outlets, etc. Nothing I did resolved the issue. Since the problem was random (on average, probably happened once an hour, but we might go a couple of hours with no issues or it might happen several times within a few minutes.) It didn't matter what we were watching—could be cable TV, a DVD, playing XBOX, etc. The TV would just turn off and then turn right back on.
After talking to Samsung and HH Gregg everyone seemed to think it was the power supply on the TV and since the TV was less than a week old, HH Gregg delivered a replacement TV. However, the new TV was having the same problem. So, once again I started going through my battery of tests trying to figure out what was wrong.
After testing tons of things, I finally found the root case—the Internet connection.
Newer TVs are now coming with Internet connections. Being the tech guy I am, I immediately hooked my TV up to the Internet so I could get firmware updates, view Flickr photos, etc. To get up and running quickly, I had plugged my TV into the wireless bridge I was using for my XBOX 360—which I had the IP configured as the DMZ in my firewall (which I had done to resolve some issues with online play.)
Since now the TV was acting as a DMZ, all unrecognized traffic was being routed to the TV. I suspect what was happening is various ping and exploit attacks on my IP address was causing problems with the TV, so the TV would just shut down and power up again. I just never thought that the Internet connection would be the root casue of the TV rebooting.
Anyway, if you have a Samsung TV that's recycling the power, try unplugging your Internet connection and see if that improves the situation. Also, never run a device as a DMZ unless you know what you're doing!
Comments
I really love the picture and I'm really happy with the TV--especially now that I've got the issue resolved. While technically it's a problem with the TV (since bad packets shouldn't shut down the TV) the TV really shouldn't be open to all internet traffic (which running as a DMZ was basically doing) so I don't really put blame in the TV. It shouldn't have been running this way.
I did a lot of research before buying as well. Panasonic and Samsung seem to offer the best bang for buck, but I really loved the Samsung. I also liked the picture of the Plasma over the LCD LED (which I thought was overly bright.) I also noticed a little blurring in the LCD's still--although it might not have bothered me in a regular viewing situation, but when you're specifically looking for things, they tend to stick out.
The blacks on the Samsung Plasma Series 8 are really outstanding. It really adds a perception of depth to the picture.
Is the solution to not use the Internet?
Is the IP address the TV using running behind a firewall? Make sure it's *not* running as a DMZ or otherwise getting all unfiltered TCP/IP packets.
Many regards from Germany
I still haven't been able to track down the exact issue--which does indeed stink. Even though the TV is no longer running as a DMZ, I still get the TV reboots. I'm hoping Samsung resolves this in a firmware update. However, the firmware on their website appears to be older than the one offered via the online update. This is a problem since I can't hook up to the internet.
One thing I haven't tried yet is replacing the ethernet cable. The cable I used wasn't marked, so I'm not sure if it was a 6e cable or not. I'm wonder if maybe I'm getting enough interference from the power cable or HDMI cable that it's causing an issue.
What version of the firmware are you running? I'd like to upgrade to 1017, but since they only have 1013 on their website and I don't trust my TV to stay on while attempting to upgrade via the Internet, I'm basically stuck until they decide to post the lastest firmware to their website.
Network: I have a Windows Home Server machine that stores most of my data and content. I have other computers on the network that are backed up by that machine as well. And, of course, everything is all on the same network as the TV since it's connected to a switch in my living room that goes up to my router. That's a simplified description of my network, but the key component, I think, is the home server.
I looked in the settings and eventually found something that might be the issue. I went to: Application -> Home Network Center -> Setup. I turned off "Message" so that the TV will not receive messages from any of my other devices on the network. I left the other settings as they were.
I got going with checking out some more Yahoo Widgets and installed Pandora and let that run for a little bit. Then, it was back to good ol' Tivo and watching some other stuff for a while. Then live TV still through the Tivo which comes through my Receiver then to the TV. I don't think the source matters with this issue as it's network related.
Anyway, try out that change and see if your TV stays on long enough to do anything. Hopefully that is the fix and it helps you too. I haven't had enough time to test it for hours and hours. But it's been working perfectly so far. Thanks again for the blog and for pointing me in the right direction.
Thanks for the pointer. I'll have to try that later tonight and see what happens.
I tried disabling both the Messages and Media settings in the "Home Network Center" but was still getting the reboot issue. It's possible it's working for you because you're on a different firmware revision than I am, or perhaps it's a combination of settings.
It just really sucks not to be able to hook the TV up to my home network!!!
Good luck.
The power cycle is back. Though it is less frequent. So Something is definitely happening more frequently in your setup than mine. I'm not sure what the cause is, but I've since unplugged the Network cable until I can have time to troubleshoot more. Surely, there are others who have the same problem. I'll post anything new that I find.
Sorry for the false hope. That setting did seem to help. But I'm not sure what else can be done at this point.
I turned off the media option in the home network setup as well, but I think the setting that actually worked was the ... I forgot the name... something like "anynet link" or something with "link" in it. It's the *feature* that lets you turn off other connected HDMI devices that support some specific standard. I've had these settings for almost a week now and so far I've had zero reboots.
Hopefully, that will work for you. Also, my firmware is from November from the internet firmware update.
Unfortunately it does it on a frequency of more than once / minute. i breifly went to Samsung's support and they said to unplug the tv for 30 seconds and plug it back in. Obviously that did not fix the problem. Their next siuggestion was that my Tv needed to be serviced.
This scares m a bit. I already called Amazon and they said they will send me a new one and pick up the old. I just have to wait until 12 EST for their Special Shipping Deaprtment service lines to open so I can call.
In the meantime, I will give this fix a try, but it bothers me that it took two entire weeks for the issue to start, it seems that my problem might be more hardware related.
I'm not sure servicing will help, but if you like the option, go for it.
I had my original TV replaced and had the exact same issue w/the new TV. I've had zero issues since it's been unplugged from the ethernet cable. I think there's something in the ethernet firmware/code that causes issues if it sees certain types of network traffic.
I keep meaning to try shutting down all my internet appliances to see if I can figure out what the root cause is, but it's more a bother at this point than resolving the issue.
Certainly keep me updated if you resolve the issue!
The ethernet fix worked and I have had no need to keep the ethernet plugged in at all times, so it was an easy fix.
Unfortunately my USB Hard drive that I keep plugged in *occassionally* reproduces this issue. It happens far less frequent, but is enough to freak me out.
One of these days I will get around to calling Samsung.
Anyway, if I find any real fix, I'll post it.
Thanks for keeping me in the loop. I'd like to get this working as well. Fortunately, it's not a deal killer for me, but it's frustrating that it doesn't work as advertised. Samsung's support is useless.
-Dan
Still, the past 3 days it was not as hot outside and the TV didn't turn off/on once. Now today has been hot and its doing it every 15 minutes.
Could power be the issue?
Also for updating - does your USB stick need to be formatted a with NTFS, FAT32 or FAT16. I plugged in mine with the update on it and it said no update was available.
Thanks guys
Fever
When I originally called Samsung about this issue, they stated the problem was with the power supply and I had my TV replaced (it was less than a week old.) However, even with the new TV in my case the problem is completely replicable by simply connecting an ethernet cable to the TV that's connected to a router.
So, your problem could be related to the power supply. I actual wonder if the problem is your TV isn't getting *enough* power. In this extreme heat, people tend to blast AC units--which draw tons of power. I wonder the voltage is dropping enough to cause the TV to turn off.
Googled and found this thread. Thought I would share. Will call Samsung again and see if they have any better ideas.
I have read some theories that it was caused by heat, and that adding a fan to help air flow through the TV will help significantly.....but this really doesn't help the LED TV people as a fan would be 8 times the thickness of the TV.
I guess I'm going to rig something up so I have a couple fans on mine, and I will try and report back in a couple weeks.
Your issue might actually be w/the power supply.
Fortunately, as long as I don't plug the TV into the Internet my TV works absolutely fine. While I don't like not having the full features of my TV working, the Internet stuff is pretty slow and I've got other devices that can fill the role much better.
Samsung should still resolve the issue, because I paid for a working TV, but did give up complaining because it works w/out Internet plugged in.
I have no idea. I'd try posting your question to an A/V forum or a specific forum geared towards Samsung TVs.
If I ever do find the cause and a permanent fix, I'll be sure to post it. Does anyone know if any firmware updates have been released for the TV?
After turning all of my computers off (Mainly the home server which I think would be the cause out of all of them), I plugged the dreaded network cable back in to my switch. I then decided to check to see if there was a newer firmware. sure enough it reported back that there was a newer version 001018. I had 001017.
So I did the update, it rebooted and I launched my yahoo widgets and checked out the Amazon instant streaming (I'm a prime member and the free video streaming is what got me interested in solving this issue again). I authorized my TV on the amazon site and tried to check it out.
At first, it wouldn't stream. Then I went to the widget gallery and it said that updates were waiting to be installed. So, I turned the TV off and then back on and went to the internet widgets again. It updated like 14 widgets and I then went to the Amazon video widget. Sure enough, it started streaming just fine. I didn't really want to sit through a whole movie right then, so I stopped it and put on my regular DirecTV. No random reboots yet, but I had other things I had to do. So I turned everything off. And then turned the computers back on.
This was all done on Saturday. Sunday saw lots of use and so did Monday evening with no reboots yet. I'm going to still monitor the situation and look into a line conditioner for power in case there is something to the dirty power theories. It might be important to note that I have never had a service call on the TV. Nor, have I replaced it. It is the same one I got at the beginning of 2010.
So, to recap, the things I did was:
1. Turned off all networked computers in my house
2. Updated the firmware to the latest 001018
3. Updated all of the Yahoo Internet Widgets
4. Media services are all off still (like videos or pictures, music, etc.). I have other devices for that stuff anyway
So far it's working as advertised. Hopefully, it stays that way. I'll report back if I notice the error again. I hope this helps.
Good to know. I'll have to try that this weekend. I'd really like to get the TV working properly--if for nothing else than to be able to run some of the Flickr stuff w/out have to also run another device. My 16mo old loves to look at pictures.
Good luck.
I turned off all the devices on my network and plugged in my TV. I didn't have any rebooting issues, so I was able to update to 001018.
However, after turning back on my other network devices, I started experiencing the random reboots. I didn't actually try turning off the media services on the TV (since that's really the feature I wanted to see if I could get working,) so I just unplugged the TV again.
I may see if I can figure what application is causing problems. My guess is it's some DLNA services that's causing problems w/the TV.
Your problem sounds like a hardware problem with the TV. My reboot problem is definitely software related.
I discovered the network cable removal trick but that doesn't really solve the problem since the TV is a "smart TV".
It has wireless but I haven't tried that.
Did anybody ever solve this one?
I believe I did finally track it down to one of the PCs on my network causing the problem (it's my server w/several DLNA related stuff) that was causing the issue. I just finally decided it wasn't worth spending more time trying to debug the problem. The TV stuff was so slow to begin with, that I figured I wouldn't really use it much.
One of the things that set me off was after a power and internet outage none of my computers would connect to the internet, but my wireless laptop and ipad would. Plugged my computer directly into my Uverse gateway and disconnected everything else and it worked. Reconnected my network and the computer was still working so I thought I was good. However I found my kitchen computer was sill not connecting to the internet. At that point I went to my media room and tuned on my TV and got the cycling issue. We had storms on and off the past few days, but the TV was fine yesterday. Decided it might be the dreaded Samsung capacitor issue.
Then I got to your page and voila' network, issues, TV issues, it all came together! I simply unplugged the network feed to the TV and all is well! Thanks!
Reading through the blog, it seems like some people think that it is an internet issue. On another blog I read it could be the TV tuner.
I don't know what it is but it is frustrating! My TV is is just two months old.
The TV is not wireless capable, and the Ethernet cable was not connected to the TV last night as well.
I have tried different things, like changing the power outlets, cable and replacing the cable and HDMI cables etc. Nothing solves it.
let me know if there is anything else I can do.
There is no manufacturers warranty as I bought it on EBAY :(
All of the components (PS3, XBOX, tv box) are connected to my A/V receiver via HDMI. There is one single HDMI (out) cable running from the A/V receiver to the television.
The television itself was not hooked up to the internet (although it does have the capability) but every single other component was/is connected directly to a network switch/hub which is connected to the wall.
When the television started rebooting, I was playing Black Ops 2 on multiplayer. The game disconnected from the internet and the television started going into the reboot cycle constantly. I didn't think the two were related and just thought I was having some bad luck.
I tried everything. Replaced all of the HDMI cables, plugged everything into a different wall outlet in a different room, connected components directly to the television instead of running through the A/V receiver. I tried everything. I even called samsung at 4:30 in the morning to open up a ticket and have someone come fix the television.
After a couple of hours, I noticed that my home phone had no dial-tone. Then I asked my wife to check the television. No television service. I called Verizon and set up an appointment for them to come out the next day as well. I went to bed in a terrible mood.
The next morning when I woke up, all of my services had been restored and I set everything back up like it was. No problems at all. The television hasn't rebooted since.
This is obviously a little different because the network cable was never plugged into the television itself, but it was literally plugged into every single other component that was connected to the television.
I don't know how to explain it, other than saying that it had to have something to do with my internet service going crazy and it was somehow affecting the television through one of the other componenets. Crazy, I know....
I'll definitely be curious is the firmware fixes the issue. I've given up trying to connect my TV to my network. Ironically, Samsung does offer a new version of the firmware than I'm running, but I can only download it directly from my TV (they've never offered it as a standalone download.)
They only offer v1013 as a direct download (last posted 9/22/09) but I believe the last version I saw online was v1018. It's not worth the risk of trying to download the update via the TV, in the case it restarts when updating the firmware.
I really hate how Samsung pretty much stops supporting their hardware w/in months of a devices release. This is seems to be true with all their hardware (TVs, mobile phones, etc.) You'll get support for a few months, but once the new model roles out, you'll no longer see any updates for older models.
I have excactly the same problem with constant rebooting. But I have one more information: I can reproduce the rebooting!
On my USB Harddisk I have a flv movie and the tv reboots at exactly the same moment in the movie all the time. This happens with all movies but for each movie at a different time.
I unplugged the hd and tested again. And the tv still reboots, but then it seems random. (and is not so frequent)
It unfortunately sounds as if you've got a bad inverter. I'd call support or use their website to report the issue.
First of all thank you very much for this blog. It was very helpful in solving my problem.
One month ago I bought Samsung Smart TV 46" 8 Series (8000). I hocked it to the electric and of course to the wireless internet at home. I believe it is the first thing you would do if it is your first experience with a Smart TV :-) I also connect my Toshiba AltraBook using a HDMI cable.
Everything was working fine for about 2 weeks! then every time I watch the TV for some time and as soon as I use my remote control the TV starts its rebooting exercise. The only solution that help in finding a temporary resolution was unpluging the TV from the electric for a minute or so then plug it back. That gave me couple of minutes to play with the TV settings! or testing a new HDMI cable.
Whatever I do is still not helping! I disconnected all communication from the TV and still the same issue, just keep rebooting. Even though the TV was still under warranty, I did not like to take it to the service centre for fixing or replacing. Because that would require disassembling the TV from its base, put it back in its box, and drive 100 miles to the service centre :) - Yes, I have to do all that customer services in my country is not that great.
So I started my research on the internet to see if that is a common issue for Samsung Smart TVs! and yes it is. I tried everything I found on the net but with no success!
Last week, while I was searching for a solution, I found this blog and read about the electric issue mentioned by some of you. ! Some of you got his problem solved by hocking the TV directly to the wall and it works other just disconnect from the internet and it works. My TV was connected directly to the wall and I disconnected every communication possible! But my TV is just keep irritating me with its rebooting game.
The only thing was connected to the TV is the electric cable! (and the air). I have an old electric voltage regulator, I use to use with my PC. I hocked my TV to the regulator! connect to the internet, connect my laptop, and I reset my TV to refresh everything and download the latest software and smart hub!
Surprisingly, it works for 5 days with no problems at all!
I am not an expert, but I guess that the TV electronic parts are sensitive to the voltage changes! so using the regulator helped in my situation.
Last night, I needed the LAN cable so I unplug it from TV and use it on the laptop. suddenly the TV starts the reporting again!! I just turned off the electric for few minutes then turned it on again! everything back to normal and no rebooting!
Not sure if that might help others :) Like to see somebody try that and advise.
Thanks again for this blog and the updates from everyone.
Regards,
Abdul
Regards

CNET said that with some Samsung models, the screen goes blank if the scene is too dark, although I don't remember which one it was.
http://reviews.cnet.com/televisions/