My TurboTax dilemma solved with great Customer Service...

Categories: Personal

Good service oftens goes unnoticed, so I wanted to public thank Bob Meighan, the VP of TurboTax, for helping me get some older .tax files in which I could locate either the PDFs or the original documents I had printed.

I tried tracking down my old TurboTax installations, but I couldn't find the files for the years I was missing. They've either been thrown out or were lost in our robbery last year.

My guess is this isn't an uncommon request, but Bob got me the PDFs I needed ASAP. Anyway, I always like to recognize when a company goes the extra mile to help me out quickly.

Dan - Feb 19, 2008 @ 5:23 PM Bookmark/Share Link 836 Views Print Comments (5)

Comments

Bob Meighan's Gravatar Thanks Dan. As you mentioned, good service often goes unnoticed. Just as unusual is for someone to take the time to publicly say thanks. It happens, but all too often we don't take the time. The fact that you took the time says a lot about you.

Thanks,
Bob Meighan
VP, TurboTax
Bob Meighan - Feb 20, 2008 @ 9:19 AM
Dan G. Switzer, II's Gravatar @Bob:

Thanks again. Many moons ago, I worked in Customer Service so I know how seldom people go out of their way to acknowledge good Customer Service. Unfortunately, the factor that usually motivates people to comment is when they have a bad experience. I think it's just as important to comment when you have a extremely positive experience and with blogs, this makes it much easier. :)
Dan G. Switzer, II - Feb 20, 2008 @ 11:18 AM
DAMON SWANK's Gravatar I'D SURE LIKE TO KNOW HOW YOU REACHED A V/P!

IF I CALL THE NUMBER, IT HANGS UP ON ME.

IF I ASK FOR CHAT, I GET A ROBOT.

ALL I WANT TO DO IS OPEN MY 2004 RETURN.

I CAN DRIVE TO THE WAREHOUSE AND RETRIEVE THE FILE FASTER THAN TRYING TO SOLVE THIS PROBLEM WITH THE "HELP" OF TURBO TAX.

DS
5 SEPT. 2008
DAMON SWANK - Sep 5, 2008 @ 12:59 PM
Dan G. Switzer, II's Gravatar @Damon:

My memories a little fuzzy on the details. I believe Bob saw a post I made on the forum and e-mailed me directly. It's possible I e-mailed him directly from an e-mail address I found through Google search though.
Dan G. Switzer, II - Sep 5, 2008 @ 1:02 PM
Barry's Gravatar Hey, have you heard that Intuit is going to charge customers an additional $10 for EACH federal return they file (beyond 1) from TurboTax, in addition to the initial purchase price of the software. What a ripoff. I guess I needed a reason to start looking for alternatives.

Barry
Barry - Oct 2, 2008 @ 9:39 PM

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